SIA Refresher Courses
From April 2025 The Security Industry Authority have mandated that all Security Officer and Door Supervisor operatives MUST complete a refresher course before they can renew their license.
Please see below for the details of the new refresher courses we can deliver for you.

First Aid Qualification

All operatives MUST have a recognised First Aid Certificate (minimum of Emergency First Aid at Work) before they can attend their refresher course. Or, have a minimum of 12 months left on their certificate from the first day of their course

Functional Skills 

Security operatives will likely in the course of their work be required to make calls to the emergency services, or, for example communicate to resolve conflict. It is essential that security operatives can communicate effectively.

Learners should, as a minimum, have language skills in reading, writing, speaking, and listening equivalent to the following.
• A B2 level qualification on the Home Office’s list of recognised English tests and qualifications
• A B2 Common European Framework of Reference for Languages (CEFR)                                                                                                                                  • An ESOL qualification at (Level 1) on the Ofqual register taken in England, Wales or Northern Ireland                                                                                • An ESOL qualification at Scottish Credit and Qualifications Framework Level 5 awarded by the Scottish Qualifications Authority (SQA) and taken     in Scotland
• Functional Skills Level 1 in English.
• SQA Core Skills in Communication at Scottish Credit and Qualifications Framework Level 5.
• Essential Skills Wales Communication Level 1
• Level 1 in Essential Skills – Communication Northern Ireland

Operatives must provide evidence of either one of the above qualifications, or, complete a Functional Skills Assessment  in Reading Writing, Speaking and Listening, which will be provided to you by us.

Below is a summary of the refresher course content for Security Officers and Door Supervisors:

Highfield Level 2 Award for Security Officers in the Private Security Industry (Refresher).

1 – Day Course (8 hours)

Content:

> Know how to conduct effective search procedures

> Understand how to keep vulnerable people safe

> Understand terror threats and the role of the security operative in the event of a threat

Knowledge assessment method:

Externally set and marked multiple-choice question (MCQ) examination made up of 28 questions (45 minutes) – Pass mark = 71%

Practical assessment method:

> Externally set, internally assessed observation of searching with observation sheet – Pass mark = 100%

> Externally set and internally assessed observation of using communications devices – Pass mark = 100%

Highfield Level 2 Award for Door Supervisors in the Private Security Industry (Refresher) 

2 – Day Course (16 hours)

Content:

Unit 1.

> Know how to conduct effective search procedures

> Understand how to keep vulnerable people safe

> Understand terror threats and the role of the security operative in the event of a threat

> Know how to safeguard the public from incidents of spiking

Unit 2.

> Know the implications of physical interventions and their use

> Know the risks associated with using physical intervention

> Know how to reduce the risks associated with physical intervention

> Be able to proficiently and safely use physical skills to protect yourself and others

> Be able to use non-pain compliant standing, holding and escorting techniques safely

Knowledge assessment method:

Unit 1.

Externally set and marked multiple-choice question (MCQ) examination made up of 35 questions (55 minutes) – Pass mark = 71%

Unit 2. 

Externally set and marked multiple-choice question (MCQ) examination made up of 30 questions (45 minutes) – Pass mark = 80%

Practical assessment method:

Unit 1.

> Externally set, internally assessed observation of searching with observation sheet

> Externally set and internally assessed observation of using communications devices – Pass mark – 100%

Unit 2. 

> Externally set, internally assessed observation of each learner performing every technique with an observation sheet
> Q &A session to cover critical areas of PI knowledge – Pass mark = 100% 

Please contact us for further information and to discuss your requirements