Privacy Policy

Total Resolve Training Limited are committed to protecting and respecting your privacy.

This privacy policy explains how we treat any personal information that we collect when you use this website:


  • What information we may collect from you
  • How we use the information
  • Sharing of your information
  • Information retention
  • Marketing
  • Access to your information and correction
  • Cookies
  • Other websites
  • Changes to our privacy policy
  • How to contact us

What information we may collect from you


  • Information you provide us
  • Information automatically collected


Information you provide us

We may collect information that you provide to us by filling out forms made available by our website, or by contacting us by phone, email, social media or otherwise.

This may include:

  • Name
  • Email
  • Phone Number


Information automatically collected

We may also collect information automatically with regard to your visit to our website

This may include technical information:

  • IP Address
  • Browser Type (and version)
  • Operating System (and platform)
  • Time Zone Setting

And information related to your visit including:


  • Page loading errors
  • Content viewed or searched for
  • Response times
  • Links followed

How we use the information


Information you provide us

We use information you provide us in the following ways:

  • To communicate with you in relation to our goods and services and process any orders that your request from us.
  • To provide you with information about other products and services we think may be of interest to you that are similar to those that you have previously enquired about or purchased.
  • To notify you of changes to our service
  • For internal record keeping
  • To help us ensure that the content we provide you is relevant and presented in the best way for you and your device.


Information automatically collected

We use information automatically collected in the following ways:

  • As part of our efforts to keep our site safe and secure
  • For site administration, troubleshooting, testing and research
  • To continually improve our site and make sure the content is provided in the best manner for your device
  • As a means to understand the effectiveness and relevance of our content

The information we receive automatically is not used to personally identify you, it is used as stated, primarily for improvement to our service and site security.

Sharing of your information


We will not share your information for marketing purposes with other companies.

Information retention


We continually review our need to retain your information. The information you provide us will be retained as long as is reasonably necessary, after this it will be deleted.



We would like to send you news and information about our products and services which may be of interest to you. This will be in the form of:

  • Newsletters
  • Promotional Emails

If you opt in to receive our newsletter this will be delivered via (you may opt out at a later date)

You have a right at any time to stop us from contacting you for marketing purposes. 

Access to your information and correction


You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.



We use cookies to give you the best experience on our website. For information related to the use of cookies on this website, please read our cookie policy

Other websites


Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy


We keep our privacy policy under regular review and we will place any updates on this web page.

This privacy policy was last updated on 02 Feb 2020

How to contact us


Please contact us if you have any questions about our privacy policy or information we hold about you: