The course content is tailored to your specific needs as we appreciate that each sector has unique features that need to be recognized and understood. With all our training we include scenarios that are specific to your working environment to help your staff deal with the issues they face in their role.
Through our training programme we will assist you in addressing workplace conflict, violence and aggression by giving your staff the knowledge and skills to identify and reduce conflict and the associated risks and thereby help them to achieve a safe and positive outcome.
Learners will be better able to:
- Understand the background to conflict
- Recognising rising anger and the triggers to conflict
- Respond to conflict and stay calm
- Manage and resolve the conflict