Bespoke Conflict Management Training

This training is ideal for any individual who requires conflict management training, particularly if they are likely to encounter a conflict situation in their workplace. It is not just geared towards those who work in a security setting, but can be taken by people working in any number of sectors, such as retail, hospitality, education, transport or healthcare.


An individual can find themselves in a conflict situation in a variety of roles, particularly those which involve them dealing with customers, service users or the general public. Through our training programme we will assist you in addressing workplace conflict by giving you the knowledge and skills to identify, prevent and reduce conflict and the associated risks and thereby help you to achieve a safe and positive outcome.

Our bespoke Conflict Management Training is developed in partnership with you, using a process that explores key criteria, such as your operating environment, your current risks and behaviours, the specific roles of the staff to be trained and the most appropriate delivery methods. This culminates in training that is relevant to each client, more effective and thereby provides your staff with the best opportunity to maximise their learning.

Learning Outcomes

By the end of this Bespoke Conflict Management Training course participants will be better able to:

  • Identify the key components present in all conflict confrontations
  • Recognise different stages of conflict escalation
  • Recognise the signs of conflict and aggression
  • Maintain composure when responding to conflict and aggression
  • Use skills to manage their words, phrases and body language
  • Demonstrate skills to stay calm and manage angry behaviour